Privacy Policy

OUR ROLE AND COMMITMENT

Ogvio Global Ltd. is a Delaware C Corporation, with its registered agent located at 131 Continental Dr Suite 305, Newark, DE 19713, United States. The company is duly registered in the State Register of Legal Entities (hereinafter "Ogvio," "we," or "us"). Ogvio owns and manages the website available at ogvio.com.

Protecting your privacy and safeguarding your data is a central part of how we operate. We process all personal information fairly, transparently, and in accordance with relevant legal frameworks, including the European Union's General Data Protection Regulation No. 2016/679 ("GDPR"), the Lithuanian Law on Legal Protection of Personal Data, and other applicable laws.

This Privacy Policy explains in detail how and why Ogvio collects, uses, and protects your personal information, both when you interact with our website and when you use our services. It also outlines the rights available to you under data protection law.

Ogvio services allow you to choose from a variety of payment methods to execute transactions through third-party financial institutions and licensed payment providers. Ogvio does not store your banking credentials or card details; these are securely managed by the payment provider. Please be aware that third parties may collect and use your information independently. For details on how they process personal information, we recommend reviewing their respective privacy policies.

HOW WE HANDLE YOUR DATA

We take responsibility for keeping your information secure and preventing unauthorized access. Our approach to data processing is built on the following principles:

  • Lawfulness, fairness, and transparency - data is collected and used with clear legal grounds.
  • Purpose limitation - data is used only for the purposes stated at collection.
  • Data minimization - we only collect the information necessary.
  • Accuracy - we make efforts to ensure data is up to date and correct.
  • Storage limitation - data is retained only as long as necessary or required by law.
  • Integrity and confidentiality - information is kept secure and protected from misuse.

WHERE WE OBTAIN INFORMATION

  1. Directly from you - when you create an account or interact with our services.
  2. From third-party partners - we may receive information from external service providers and vendors. We ensure these partners collect and share data lawfully.
  3. Merchant VASPs - data may be shared by third-party providers involved in processing fiat-related transactions. This could include transaction history or account details.
  4. API integrations - with your consent, we may connect to financial institutions or third-party APIs to access specific data such as account balances or transaction history to provide enhanced services.
  5. Public databases - we may use legally available data to verify identity, meet compliance obligations, or prevent fraud.
  6. Identity verification partners - to confirm user identity, we may receive details such as identification numbers, photos, birth data, or citizenship information.
  7. Banks and financial institutions - we may lawfully obtain financial history, balances, or account data when necessary.
  8. Google SSO - if you sign in with Google, only your email address is collected.
  9. Blockchain data - publicly available blockchain information may be analyzed to detect unlawful activity.
  10. Marketing, advertising, and analytics partners - we may use data to understand user behavior, measure campaign effectiveness, and personalize user experience.

PURPOSES AND LEGAL BASIS FOR PROCESSING

Your personal data may be processed for the following reasons:

  1. To set up and manage your account - so you can access and use Ogvio's services. This is necessary to prepare and fulfill our contract with you.
  2. To perform services and transactions - ensuring payments are executed properly and securely.
  3. To comply with legal and regulatory obligations - including anti-money laundering (AML) and counter-terrorist financing (CTF) requirements. Such data is generally stored for 8 years, extendable by 2 years if required by authorities.
  4. To verify your identity - ensuring services are secure and lawful.
  5. To prevent fraud, misuse, or illegal activity - information may be retained for fraud prevention and risk management.
  6. For business operations - such as analytics, audits, product development, and market research. Data may be anonymized and stored for as long as needed.
  7. For improvements and service development - helping us enhance the website and deliver new features.
  8. For direct marketing - either based on your consent or our legitimate interest. You can opt out at any time.

If you provide us with information about third parties (e.g., family members), you confirm you have informed them and obtained necessary consent.

DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law.

  • AML/CTF records are retained for eight (8) years, extendable by two (2) years if requested by authorities.
  • Account-related data is stored while your account is active and for up to two (2) years after closure, unless a longer retention period is required by law.
  • Marketing data is retained until you withdraw your consent or object to processing.
  • Analytics and anonymized data may be kept for as long as necessary for legitimate business purposes.

IDENTITY VERIFICATION

To use services provided by regulated third-party Partners, you may need to pass an identity verification process. If we introduce digital verification methods, including two-factor authentication and biometric tools, you will be notified. Verification is mandatory to use the services provided by regulated third-party Partners.

MARKETING COMMUNICATIONS

If you are an existing customer, we may contact you about services similar to those you already use, unless you object. In all other cases, we will only send marketing materials with your explicit consent. You may withdraw consent at any time without negative consequences. Each message we send will include an unsubscribe link.

AUTOMATED DECISION-MAKING

We do not use automated systems that make decisions with legal or significant effects on you without human involvement.

SHARING YOUR INFORMATION

We may share your data with:

  • Public authorities, regulators, or courts when legally required.
  • Service providers, such as IT, cloud hosting, identification services, or marketing partners, under strict contractual conditions.
  • Third parties necessary for executing contracts and processing transactions.
  • Business partners during mergers, acquisitions, or due diligence processes.
  • Other recipients only with your explicit consent.

From time to time, Ogvio may work with new third-party partners or service providers. Before any of your personal data is shared with a specific partner, you will be informed about the partner's identity, the purpose of the data transfer, and where to find their privacy policy. You will always have the opportunity to review this information before proceeding with the relevant action or service.

INTERNATIONAL DATA TRANSFERS

If data is transferred outside the European Economic Area (EEA), Ogvio ensures adequate safeguards are in place. These may include:

  • Transfers to jurisdictions approved by the European Commission.
  • Use of Standard Contractual Clauses.
  • Special authorization from supervisory authorities.

DATA SECURITY

We apply strong technical and organizational measures to protect your personal information. While no system can be fully secure, we implement practices such as encryption, access controls, antivirus tools, secure data storage, and regular security reviews. Third-party providers acting on our behalf are contractually bound to maintain confidentiality and protect data.

YOUR RIGHTS

You have the following rights under applicable law:

  1. Right to be informed - clear information about how your data is used.
  2. Right of access - to obtain copies of your personal information.
  3. Right to rectification - to correct inaccurate or incomplete data.
  4. Right to data portability - to request your data in a portable format.
  5. Right to erasure ("right to be forgotten") - to request deletion when data is no longer needed.
  6. Right to restrict processing - to limit how data is used in certain cases.
  7. Right to object - to stop specific types of processing, such as marketing.
  8. Right to lodge a complaint - with the relevant supervisory authority, such as the State Data Protection Inspectorate of Lithuania.
  9. Right to withdraw consent - at any time, where processing is based on consent.

Requests can be submitted to: [email protected]. To protect your privacy, we may ask for proof of identity before fulfilling your request.

COOKIES

Ogvio uses cookies to improve your experience, including keeping you logged in, remembering preferences, analyzing traffic, and personalizing content.

Types of cookies we may use:

  • Essential cookies - required for the website to function correctly.
  • Functionality cookies - to remember your preferences such as language or region.
  • Marketing cookies - to tailor ads and track campaign effectiveness.

You may control cookies through your browser settings. However, disabling necessary cookies may prevent parts of the website from working properly.

Some cookies may be set by third-party services such as analytics or advertising partners. These cookies are subject to the respective third party's privacy policies.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected personal information from a child, we will delete it promptly.

LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites. Ogvio is not responsible for the content, privacy practices, or security of these external websites. We recommend reviewing their privacy notices before sharing personal data with them.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in laws, regulations, or how we deliver our services. Any material updates will be communicated to you in advance.

CONTACT US

If you have any questions, requests, or concerns regarding this Privacy Policy or your data, you can contact us at:

[email protected]

For any inquiries regarding data protection, you may also contact the person responsible for data protection at Ogvio via the same email address.

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